Could i sue the used auto part company Pick your Parts?

i ordered a fog light grill for my 2002 Audi A4 on Tuesday, September 7th from the customer service through their special ordering site. The guy who helped me out said that they will have the part the next day between 1-3pm. But nothing arrived the next day and i wasted my time and gas to drive there about 4 times. Finally, on Friday the 10th, they still haven't received my part and they told me that it will be in for sure on Monday and if they didn't, I would get a refund. But today i went and they still didn't have it! This time a lady helped me out and told me that she can't give me a refund because i need to talk to the same person i ordered the part with.

I mean, what kind of **** is that?! I'm very frustrated and mad for their poor customer service. A refund is a refund because i have my receipt and it's the same company, no matter which person gives me a refund. I really hope i can take legal action. This company do not like giving out refunds for some reason, even if you're entitled to one.Could i sue the used auto part company Pick your Parts?
Anyone can file a small claim. If they cheated you then you should file a claim. You should also file a claim with the BBB (but honestly it doesn't really matter much).Could i sue the used auto part company Pick your Parts?
Yes you can sue. Now you must decide if you want to hire a lawyer and waste more time and money just to prove a point. First cool down and think about it. I'm guessing there is a owner or a manager right. Ask to see them. Talk to the boss first call to see if he/she will be there calmly explain the situation then ask for a refund. Remember sugar catches more flies than s****.Could i sue the used auto part company Pick your Parts?
Sad...really sad.

Calm down. You're going to spend thousands in legal fees over a $100 part? Talk about over entitlement. Driving there 4 times is on you, not them.
How did you pay for the part? Did you pay by credit card? If so, you can call up your credit card company and dispute the charge. Most allow this w/in 30 days. Then if you dispute, they don't get their money and when the part comes in, they are stuck with it, since you are not paying for it due to them not completing their promise to have the part w/in 24 hours.



If you paid by cash, then I suggest you find out who the owner is and talk to them. Do not scream, but state firmly that if you had known that this part would take over a week or more, you should have been informed of this. That they should have called you to let you know when it arrived. But for you to drive there so many times makes no sense. Did you call them and ask them if the part arrived? If you did, then that could have saved you time/gas for not driving there.



Yes you can sue, but all you will get is your refund plus court fees. But that would take most likely 6 months or more for a court hearing.



Your best option is that you dispute the credit card charges and move on.

ihop locations